Privacy Policy

This Privacy Policy (the "Policy") describes how Stable VPN ("we", "us", the "Company") collect, use, disclose and protect our users'("you") information.

Please acknowledge that it is your responsibility to review this Policy as we may update the Policy from time to time. In the event of modification of the Policy, we may contact you via email, in-app message, and notification regarding the changes in the Policy, if you have permitted us.

1. DATA WE DO NOT COLLECT

We want to start this off by addressing the information we do not collect to offer better clarity for our users.

WE DO NOT COLLECT:

How you use clean service. (We do not see the contacts, files or photos you delete while using our Service nor do we store them).

2. DATA WE COLLECT

As an internet privacy & security service provider, we make sure your privacy is our primary concern, and we will be 100% transparent with our users. We believe the relationship between the users and us is built on trust, and trust is built on the truth.

The following data have been break down into different categories to help you better understand what information we collect, how we collect it, and why do we collect it:

ACCOUNT DATA

Registration date,Subscription status,Payment method,Advertising data

We collect these account information strictly for the user support purpose.

PAYMENT DATA

Transaction ID,Geolocation & Timestamp,Cardholder last name,Last four digits of the Credit card

This information is collected on the third party payment processing system automatically, and it is separated from our internal system. This information is used for user support and troubleshooting purposes only. We have a dedicated accounting team process payment related-issue.

AGGREGATED DATA

Operating system,App version,Start app version,Daily active user,Total data used for the month,User geodemographics

This information helps us to understand our user better and in product planning, to further improve the user experience and user satisfaction.

DEVICE DATA

Locale – Device locale,Language – Device language,Time zone – Device time zone,Platform – Device platform. Possible values: iOS,Device family – Device family. Possible values: iPhone, iPad,Device model – Device mode, for example, iPhone X,Push token – Push notifications token

We collect these device information strictly for the user support purpose.

OTHER INFORMATION

Analytics data ,Advertising data

This information helps us to track the performance of the app and certain features and to provide necessary support to sustain our service, please note that we do not share the information that you provide to Falcon Cleaner with the third party advertisers. However, advertisers may be able to collect certain information independently from you or your device when serving ads from the Falcon Cleaner, including your device's advertising ID.

3. HOW WE SHARE YOUR DATA

We use third-party live chat tool Intercom to communicate and interact with you. We only provide the intercom the unique device id & user id which is hashed from the IDFA or Android ad master identifier. This is information is encrypted and secure and is used for user support purposes.

4.OUR COMMITMENT TO PRIVACY PROTECTION

We are committed to protecting our users' privacy and put it into several practices:

The support team and accounting team have limited access to the data respectively(e.g., The support team can only access account data while accounting team can only access payment data through third party payment processors).

We have designated staff regularly review the relevant regulation, rule, law changes to enforce the privacy protection. For requests or inquiries concerning user privacy, feel free to contact us at pugaizai@gmail.com our designated staff will respond to requests or inquiries within 48 hours.

5. COOKIE POLICY

We use cookies to help us provide better services on our websites. To break it down, we use three kinds of cookies on our website:

Session cookies: These cookies store your preference, logins on our site.

Google Analytics: We use this service to track the performance of certain pages on our site and to understand the impact of our advertising campaign.

You may change your browser or devices' setting to disable or refuse certain cookies on our site. Please do note that disables certain cookies may result in inaccessibility of our services on the websites.

6. GDPR COMPLIANCE

In compliance with the GDPR (General Data Protection Regulation), all users subject to the GDPR have rights in relation to the personal data:

You have the right to be informed regarding what data does Falcon Cleaner collect, as you are reading this Policy.

You have the right to be provided with a copy of the data we collect from you upon request. Please do note that this may take up to 30 calendars days to complete.

You have the right to request us to correct any information about you that may be incomplete or inaccurate.

You have the right to request us to delete the information that we have about you. Do keep in mind that this may not apply to some payment information as per tax law we are required to retain certain information.

You have the right to request us to suspend processing your personal data.

You have the right to be provided with a copy of the data we collect from you in common format upon request(e.g., to reuse the data for your own purpose). Please do note that this may take up to 40 calendars days to complete.

You have the right to object to us processing your personal data.

You have the right to be informed in relations to the profiling or any automated decision making.